Shipping Policy

Thank you for shopping at ruixeer.com. Below you’ll find everything you need to know about our shipping times, methods, and policies.

1. Order Processing Time
All orders are processed within 3–5 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
During peak seasons (Black Friday, Cyber Monday, Christmas, etc.), processing may take an additional 1–2 business days.
You’ll receive a confirmation email with your tracking number as soon as your order ships.

2. Estimated Delivery Time
Once your order leaves our warehouse, estimated delivery time is:
15–20 business days (worldwide)
This estimate applies to all shipping destinations globally.
Business days are Monday–Friday, excluding national holidays.
Actual delivery may vary depending on customs clearance, weather, local postal services, and other factors outside our control.

3. Shipping Methods
We currently ship worldwide via tracked standard shipping.
A flat-rate shipping fee is calculated at checkout based on your address and order weight.
All orders include tracking information.

4. Tracking Information
Once your order ships, you’ll receive an email containing:
Your tracking number
A link to track your package online
Tracking information typically becomes active within 2–5 business days after the shipping label is created. If you don’t see updates yet, don’t worry — it often takes a few days for the carrier to scan the package into their system.
You can also track your order anytime by visiting the “Track Your Order” page on our website and entering your order number and email.

5. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes, which are calculated once the package reaches its destination country.
These charges are the responsibility of the customer and are not included in your order total or shipping cost.
We are not responsible for delays caused by customs clearance procedures.
By placing an order, you agree that your shipment may be subject to such charges.

6. Shipping Delays
We’re doing our best to get your order to you on time. However, delays may occur due to:
Customs clearance procedures
Weather events and natural disasters
Public holidays
Carrier backlogs
Incorrect or incomplete shipping address provided at checkout
If your package is significantly delayed beyond the estimated timeframe, please contact us and we’ll investigate with the carrier right away.

7. Lost or Damaged Packages
Lost in transit: If tracking shows your package was delivered but you haven’t received it, please first check with household members, neighbors, and your local post office. If it’s still missing after 7 days from the “delivered” scan, contact us and we’ll open an investigation with the carrier.
Damaged in transit: If your item arrives damaged, please take photos of the packaging and the product within 7 days of delivery and email them to us. We’ll arrange a replacement or refund.

8. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
If you need to change your address, contact us within 24 hours of placing your order. After that, the order has usually entered processing and may not be editable.

9. Contact Us
If you have any questions about shipping, your order, or delivery, our support team is here to help.
📧 Email: [email protected] ⏱ Response time: within 24 hours, Monday–Friday

Address : FLAT/RM 17, BLOCK A, 9/F, ONDAK INDUSTRIAL BUILDING, 2-6 WAH SING STREET, KWAI CHUNG, NEW TERRITORIES, HONG KONG