Refund & Returns

Thank you for shopping at ruixeer.com. We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

1. 30-Day Return Window
You have 30 calendar days from the date of delivery to request a return or refund for eligible items.
The return window applies to all countries we ship to, worldwide.
To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.
Sale items and gift cards are final sale and cannot be returned.

2. What Is Refundable
Situation
Refund?
Item arrives damaged or defective
✅ Full refund or free replacement
Wrong item shipped
✅ Full refund or free reshipment
Changed mind / no longer needed
✅ Refund minus return shipping cost
Item doesn’t match description
✅ Full refund
Opened / used / missing packaging
❌ Not eligible
Final sale / clearance items
❌ Not eligible

3. How to Request a Return
To start a return, please follow these steps:
Email us at [email protected] with your order number and the reason for return.
Our support team will reply within 24 hours with a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item securely in its original packaging, include the RMA number on the outside of the package, and ship it to the address we provide.
Important: Do not send any items back without first contacting us and receiving an RMA number. Packages sent without an RMA may not be accepted.

4. Return Shipping Costs
If the return is due to our error (damaged item, wrong item, defective product): we will cover all return shipping costs and send you a prepaid label.
If the return is for other reasons (changed mind, ordered wrong size/color): the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable.

5. Refund Processing Time
Once we receive and inspect your returned item:
We will notify you by email within 2–3 business days of inspection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to appear on your statement.

6. Exchanges
If you need to exchange an item for a different variant (color, size, model):
Follow the return steps above to return the original item.
Place a new order for the desired item on our website.
This ensures your new item ships to you as quickly as possible.

7. Damaged or Defective Items
If your product arrives damaged, defective, or malfunctions within the warranty period:
Email us within 7 days of delivery with photos or video of the issue and the packaging.
We will either send a free replacement or issue a full refund — your choice.
No need to ship the defective item back unless we ask.

8. Cancellations
You may cancel your order for a full refund within 24 hours of purchase.
After 24 hours, the order has usually entered processing and can no longer be canceled. You can still return it under the standard 30-day policy once delivered.

9. Contact Us
If you have any questions about returns or refunds:
📧 Email: [email protected] ⏱ Response time: within 24 hours, Monday–Friday

Address : FLAT/RM 17, BLOCK A, 9/F, ONDAK INDUSTRIAL BUILDING, 2-6 WAH SING STREET, KWAI CHUNG, NEW TERRITORIES, HONG KONG