Privacy Policy

ruixeer.com (“we”, “us”, or “our”) operates ruixeer.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information to provide and improve our services to you.

a. Personal Data

When you place an order, create an account, or contact us, we may collect:

  • Your full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers; we do not store full card details)
  • Order history and preferences

b. Usage Data

We may also collect information on how the Site is accessed and used:

  • IP address
  • Browser type and version
  • Pages visited, time spent, and dates/times
  • Device identifiers
  • Referral / exit pages

c. Cookies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected data for various purposes:

  • To process and fulfill your orders
  • To manage your account and provide customer support
  • To send order confirmations, shipping updates, and return notifications
  • To communicate about products, offers, and promotions (with your consent)
  • To improve and optimize our website and customer experience
  • To detect and prevent fraud and unauthorized transactions
  • To comply with legal obligations

3. Cookies & Tracking

We use cookies to:

  • Keep you signed in
  • Remember your preferences
  • Analyze site traffic and popular pages
  • Measure the effectiveness of our advertising

You can choose to disable cookies through your browser settings; however, some parts of the Site may not function properly without them.

4. Third-Party Services

We may share your personal data with third-party service providers who assist us in operating our Site and business, including:

  • Payment processors
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Customer support platforms

These third parties only have access to your data to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data against accidental loss, unauthorized access, use, disclosure, and alteration.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights Under the PDPO

Under the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw consent to marketing communications at any time
  • Request deletion of your personal data, subject to legal retention requirements
  • Object to the processing of your personal data

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us and we will delete it promptly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without regard to its conflict of law provisions.

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: [email protected]

Address : FLAT/RM 17, BLOCK A, 9/F, ONDAK INDUSTRIAL BUILDING, 2-6 WAH SING STREET, KWAI CHUNG, NEW TERRITORIES, HONG KONG